Console Repair Service (Appraisal & Return Shipping)
Description
Please adjust the quantity to reflect the number of consoles that require repair.
Simply purchase the $35 appraisal and postage fee and we will contact you via email to discuss in detail the fault(s) you’re experiencing with your hardware. At this point we will ask that you ship your hardware off to the address that will be provided to you. Once we receive your hardware, we will run a diagnostics and appraisal test on it to determine the required repair(s). From here, you will be issued a quote outlining the required repair(s). Once the quote has been paid, we will proceed with the repair(s).
All repairs come with a 12-month warranty. This warranty covers the component(s) replaced during the repair and does not extend to further faults unrelated to the initial repair.
If we are unable to replicate a fault after appraisal or the customer declines the quoted repair, the $35 appraisal and postage fee will not be refunded.
Please allow up to 6 weeks for repairs.
Product Disclaimer
- The product images shown are for illustration purposes only and may not be an exact representation of the product. Occasionally, disc games may not include the original box and/or cover art.
- All items are preowned unless stated otherwise.
- All games with save batteries have been replaced.
- 'Cart Only' includes only the game cartridge without the box, case or manual.
- DLC codes which are bundled with products may be invalid.
All consoles come with 1 controller, power adapter, and AV cable. HDMI is supplied as an alternative to composite AV where applicable. Memory Card sold separately.
When purchasing online you can be sure we are striving to pick the highest quality stock available, however, we cannot make any guarantees and refunds cannot be issued if an item is missing inserts such as manuals, marketing, etc. For questions regarding condition and contents please contact our support team here before finalizing any sales.
Refund Policy
Refund/Warranty Policy
Change of mind returns
Please choose carefully as Super Retro does not refund or exchange based on change of mind.
Warranty
In case your item it faulty or does not perform as advertised, Super Retro offers an industry-leading 12-month warranty for all products sold (unless stated otherwise).
To be eligible for a return, your item must be in the same condition that you received it, You’ll also need the receipt or proof of purchase if you made your purchase in-store. We are then able to offer a refund, exchange or repair the faulty item/s.
Please contact us to proceed with any warranty request or questions you may have.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.